Refund policy

1. Thirty-day return window

You may request a return within 30 calendar days after your order is delivered. Returns are accepted for a change of mind, a size issue, or a damaged, defective, incorrect, or misdescribed item. This policy applies to the clothing sold through our store, including discounted clothing.

2. Conditions for change-of-mind and size returns

Items returned because you changed your mind or selected an unsuitable size must be unworn, unwashed, and have their original tags attached. Trying on an item to assess its fit is acceptable if it remains clean, undamaged, and otherwise in that condition. Provide your order number or other proof of purchase so we can locate the order.

These condition requirements do not prevent a remedy for goods that arrived damaged, defective, incorrect, or not as described. Your applicable statutory rights are not limited by this policy.

3. How to request and send a return

Email CS@cnyhnews.com within 30 calendar days after delivery. Include your order number, the item or items, and the reason for returning them.
For damage, defects, or an incorrect item, describe the issue and include photographs if available.
We will provide return instructions and a prepaid return shipping label for an eligible return.
Send the return within 14 calendar days after approval, using the label provided. Pack the goods securely and retain the carrier's acceptance receipt and tracking information.

Return destination:
cnyhnews
2181 S Columbine St
Denver, CO 80210
United States

Please contact us before mailing a return. If you encounter a problem using the label or meeting the dispatch deadline, email us for assistance. We will not require you to pay postage when we have agreed to provide a prepaid label.

4. Return costs

We provide the prepaid return label at no charge for eligible returns, including change-of-mind and size returns. We do not charge a restocking fee. Standard outbound shipping is free, so there is no standard outbound shipping fee to deduct from your refund.

5. Inspection, approval, and refund timing

We inspect the returned items and notify you of approval or the reason for rejection within 3 business days after receiving them. For an approved return, we initiate the refund within 2 business days after approval. The total merchant processing time for an approved return is therefore up to 5 business days after receipt.

Approved refunds include the amount actually paid for the returned items, after applicable discounts, and the applicable taxes paid on those items. Refunds are issued to the original payment method. For partial returns, the refund covers the returned items and their corresponding taxes.

Your bank or payment provider may need additional time to post the credit after we initiate the refund. If a refund is not visible, contact us for confirmation of the refund date and reference, and contact your provider about its posting time. If the original payment method is no longer available, contact us so we can work with the payment provider on a supported solution.

6. Damaged, incorrect, or missing orders

Please contact us promptly if goods arrive damaged, defective, incomplete, or incorrect, or if an order does not arrive. Keep relevant delivery information and packaging where possible. We will investigate and arrange an appropriate remedy, such as a refund or replacement, according to the circumstances and your applicable rights. A carrier investigation does not remove those rights.

7. Exchanges and cancellations

We do not offer direct exchanges for a different size, color, or style. Request a return and place a separate order for the replacement you want. A replacement arranged to resolve a defective or incorrect delivery is handled separately with customer support.

To request cancellation or an address correction, email us as soon as possible. We will check whether the order can still be stopped or changed. Once dispatched, cancellation is no longer available and the return process applies. If we confirm cancellation of a paid order before dispatch, we initiate the refund for the canceled items and applicable taxes to the original payment method within 2 business days. If payment was only authorized, the provider controls the release of that authorization.