Shipping policy

Delivery area

We offer delivery within the United States only. International shipping is not available. Enter your complete delivery address at checkout to view the available shipping service for that address. If checkout cannot offer delivery to your address, contact us before ordering; please do not substitute an incorrect address to complete checkout.

Dispatch location

Orders are dispatched from:
cnyhnews
2181 S Columbine St
Denver, CO 80210
United States

Shipping charges

Standard shipping is free for orders within our eligible United States delivery area. There is no minimum purchase amount for standard free shipping. Any applicable taxes are displayed at checkout before you submit payment.

Processing and estimated delivery time

Order processing: 1–3 business days.
Standard transit: an estimated 3–7 business days after dispatch.
Combined estimate: approximately 4–10 business days for processing and transit.

Business days are Monday through Friday, excluding US federal holidays. Processing begins when a valid order and payment authorization have been received; orders received on a non-business day begin processing on the next business day. If payment verification or information needed to fulfill the order is outstanding, we will contact you rather than silently extending the estimate.

Delivery times are estimates, not guaranteed arrival dates. Weather, carrier disruptions, holidays, and address issues may affect delivery. Known product-specific delays are stated on the relevant product page before purchase. If we cannot dispatch within the stated processing period, we will notify you of the delay and available cancellation or refund options as required.

Shipping updates

Order and shipping updates are sent to the email address used at checkout. When tracking is assigned to a shipment, the shipping notification includes the tracking details. Carrier scans may take time to appear after a label is created; label creation alone does not mean a parcel has been delivered to the carrier.

If an order is sent in more than one parcel, the shipment information identifies the relevant items. We do not add a standard shipping charge solely because an order is split into multiple parcels.

Address corrections and delivery problems

Please verify your complete address before ordering. Email CS@cnyhnews.com promptly if you need a correction. Once an order is dispatched, a change may not be possible.

If tracking stops updating, the parcel is lost, or delivery is marked complete but you have not received it, contact us with your order number. We will investigate with the carrier and help resolve the issue. For a parcel returned as undeliverable, we will contact you about the available refund or reshipment options. Any separately agreed reshipment cost will be disclosed before you authorize it; it will not be charged without your agreement. Errors attributable to our store will be resolved without an additional delivery charge to you.